566bit Privacy Policy — How We Collect, Use, and Protect Your Data

566bit is the data controller in respect of personal data collected through the Platform. As data controller, 566bit determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection principles.

For all data protection enquiries, including requests to exercise your rights under Section 8 of this Policy, please contact us at [email protected]. Please include "Data Protection Enquiry" in the subject line of your message, along with your registered username and account reference number.

566bit processes your personal data only where a valid legal basis exists. The primary legal bases on which we rely are as follows:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, and deliver the games and betting services you have requested.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML), know-your-customer (KYC), and age verification obligations.
• Legitimate interests: Processing carried out to protect the security and integrity of the Platform, detect fraud, prevent multi-accounting, and improve the quality of our services, where such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in relation to optional marketing communications. You may withdraw consent at any time by contacting [email protected].

566bit uses your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, authenticate your 566bit Login sessions, and maintain your account in an active state.
• Payment processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your verified payment method.
• Game and betting service delivery: To record your game activity, settle bets, credit winnings, administer bonuses, and maintain accurate account balances.
• Fraud prevention and security: To monitor for suspicious activity, investigate potential breaches of our Terms and Conditions, detect multi-accounting, and protect the integrity of the Platform.
• Responsible gaming: To monitor betting patterns for indicators of problem gambling, administer self-exclusion and deposit limit settings, and intervene proactively where required.
• Customer support: To respond to your enquiries, handle complaints, and resolve disputes in a timely and effective manner.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering, KYC, and data retention laws.
• Service improvement: To analyse Platform usage patterns, identify technical issues, and enhance the overall player experience. Analytics data used for this purpose is aggregated and anonymised wherever possible.
• Marketing communications (with consent): To send you information about promotions, bonuses, seasonal offers (such as BPL, Eid, or Pohela Boishakh promotions), and new Platform features, where you have consented to receive such communications.

566bit uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. A cookie is a small text file placed on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies: These are required for the Platform to function and cannot be switched off. They include session cookies that maintain your login state during a browsing session and security cookies that help prevent fraudulent use of your account.
• Performance cookies: These collect anonymous information about how players use the Platform — such as which pages are visited most frequently and whether error messages are encountered — to help us improve performance and reliability.
• Functional cookies: These allow the Platform to remember your preferences, such as language settings and previously used payment methods, to provide a more personalised experience.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use certain Platform features, including the 566bit Login process. 566bit does not use third-party advertising cookies or behavioural targeting cookies.

566bit does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment service providers: We share transaction-related data with payment processors such as bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are bound by contractual data protection obligations.
• Game providers: Third-party game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe) may receive a player session token and anonymised player identifier to initialise game sessions. Full personal data is not transmitted to game providers.
• Identity verification services: Where required for KYC compliance, we may share identity documents and biographic data with third-party verification service providers. These providers are contractually bound to use your data solely for verification purposes.
• IT and infrastructure providers: Service providers who support the technical operation of the Platform (such as cloud hosting and cybersecurity services) may have access to personal data in the course of delivering those services. All such providers are contractually required to maintain appropriate security standards.
• Legal and regulatory authorities: 566bit will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, or where necessary to investigate suspected fraud, money laundering, or other criminal activity.

566bit may send you promotional communications about bonuses, new games, seasonal offers, and Platform updates where you have provided consent to receive such communications at the time of registration or subsequently through your account settings.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Opting out of marketing communications will not affect the delivery of transactional messages (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent as part of the service regardless of marketing preferences.

566bit will never send unsolicited marketing communications to players who have not consented to receive them, and we will never send marketing communications to any player who has applied a self-exclusion on their account.

566bit retains personal data for the periods set out below, or for longer where required by applicable law or where a legitimate ongoing purpose exists (such as the investigation of a fraud dispute or a pending legal claim):

• Account registration data: Retained for the lifetime of the account and for a period of 5 years following account closure.
• Financial transaction records: Retained for a minimum of 7 years to comply with anti-money laundering record-keeping obligations.
• KYC and identity verification documents: Retained for the lifetime of the account and for 5 years following account closure, in line with AML regulatory requirements.
• Game activity and betting history: Retained for 5 years following the date of the relevant session or bet.
• Customer support correspondence: Retained for 3 years from the date of the final communication in a support thread.
• Technical and session logs: Retained for 12 months, after which they are automatically deleted or anonymised.
• Marketing consent records: Retained for the duration of your account and for 2 years following account closure or withdrawal of consent, whichever is earlier.

When personal data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be associated with any individual.

Subject to applicable law, you have the following rights in relation to your personal data held by 566bit. To exercise any of these rights, please contact [email protected] with your registered username and a clear description of your request.

The 566bit Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by a person under this age threshold, we will immediately suspend the associated account, delete the personal data, and return any deposited funds to the original payment method after verification.

If you believe that a minor may have registered an account on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

566bit reserves the right to update this Privacy Policy at any time. When we make material changes — such as introducing a new category of data collection, adding a new third-party data sharing arrangement, or altering our retention periods — we will update the Effective Date at the top of this page and notify active players via their registered contact details or an on-platform notification prior to the changes taking effect.

We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform following any update constitutes your acknowledgement of the revised Policy. If you do not agree with the updated terms, you may close your account in accordance with Section 10 of the Terms and Conditions.

For any question, concern, or formal complaint relating to the processing of your personal data by 566bit, please contact our support team. Email: [email protected] (plain text — not a clickable link). Please include your registered username, account reference, and a clear description of your enquiry.

If you are not satisfied with our response to a privacy complaint after following the internal resolution process, you may seek further recourse through applicable consumer protection or data protection channels available in Bangladesh. 566bit will cooperate fully with any legitimate regulatory enquiry or investigation.